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RB global CEO apologises to the victims and families affected by Oxy HS product in Korea

Slough, UK, September 21 2016: Rakesh Kapoor, CEO of RB plc, met with Oxy Humidifier Sanitizer (HS) victims and families and with representatives of the Korean National Assembly Special Committee (SC) today at the Company’s headquarters in Slough, UK, to offer his deepest apology. The aim of the meeting was to host a constructive discussion in finding an appropriate solution to the complex HS issue.

Mr. Kapoor took the opportunity to listen to the stories of the visiting victims and families and reiterated his apology.

In his apology, Mr Kapoor said:

“As the Global CEO of the RB Group, I sincerely apologise for the injury and deaths of Korean consumers resulting from the HS products of the Oxy RB. I acknowledge the pain and irreparable damage suffered by many families who have been affected by the HS issue and would like to offer my deepest sympathy.”

Commenting after today’s meeting, Mr Kapoor said, “We were pleased to host the National Assembly’s Special Committee on their visit and address their questions on the areas where they sought further information. We acknowledge the special role the SC has played, especially when it comes to resolving broader issues through constructive dialogue. We recognise this is a complex issue with numerous stakeholders involved, but we hope this meeting will prove a positive turning point and a first step towards a government-led solution for those who have suffered involving all responsible parties.”

On July 31, Oxy RB announced its Compensation Plan for Category 1 (“almost certain”) and Category 2 (“high possibility”) victims as identified in Round 1 and Round 2 of the Korean government’s investigation, and is now supporting the registered victims to receive appropriate remedy. The Compensation Plan was developed based on the views gathered from the victims and families since May this year.

The HS issue in Korea involves numerous HS product manufacturers, suppliers and stakeholders.

Consumer safety remains Oxy RB’s number one priority and it has taken steps to review its safety and escalation processes so that something like this will never happen again.

Press Release

Fact Sheet

HS Compensation Plan



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