Building trust and integrity through our business
It’s more important than ever to foster a culture of integrity in everything we do – from our business activities to our stakeholder relationships. Our consumers must trust that we are doing the very best for their health when we ask them to buy our products. And we must uphold our high standards and values across the world.
We are guided by our values and our commitment to “Do the right thing. Always.” We act responsibly and with integrity; put consumers and people first; seek out new opportunities; strive for excellence; and build shared success. Our Compliance Programme and Code of Conduct, with its extensive policies and training, helps all our employees mitigate risk and guides us when making complex decisions.
Ethical behaviour
Read our Insight into how we create a culture of ethical behaviour
Responsible Marketing
Our principles of ethical marketing reflect the belief that you can only build a responsible business if consumers can trust your actions.
Read moreTax strategy
Recognising the increasing complexity of tax regulation, we support efforts to increase trust and understanding of the tax system. Our Tax Strategy contains the principles of our Global Tax Policy.
Read moreCyber security and privacy
We work to secure our business data and keep all our customers, clients, suppliers, partners and ourselves cyber secure.
Read moreAnti-money laundering policy
To ensure that every business transaction we enter into complies fully with anti-money laundering and anti-terrorist financing laws, in 2019 we launched a new Global Anti-Money Laundering and Sanctions Policy.
Read more (PDF)Responsible Consumer Data Principles
We take our responsibility for consumers’ data seriously. Our Responsible Consumer Data Principles set out our ethical standards for how we want to go above and beyond laws and regulations requirements.
Read moreRelated information
Every year, all employees and long-term contractors have to take our Compliance Passport training to better understand our Code of Conduct and important corporate policies. In 2021, we expanded the scope of this annual mandatory compliance training to cover Human Rights.
Reckitt’s mandatory training curriculum now ranges from the Code of Conduct, Product Safety and Human Rights, to Privacy and Cyber Security, Anti-Bribery and Corruption and Competition Law.
In 2021, all of our online employee base was assigned the mandatory compliance training and extensive efforts were undertaken, by senior leaders and line managers alike, to drive uptake.
In 2019, we launched the training about Reckitt’s new policy on Interactions with Healthcare Professionals and Healthcare Entities.
This also included eight procedures that establish clear guidelines to support our Health team. It is important that all employees feel supported and have the right knowledge to conduct themselves in a responsible and ethical behaviour.
During 2021, Reckitt received a total of 606 Speak Up reports which is a 38% increase in the total volume of cases compared to 2020. This increase was combined with an anonymous reporting rate of 40%, the lowest for 3 years.
We investigated and closed most of the cases received during 2021, with some still under investigation. Of the 606 cases reported, 49% were classed as either partially or fully substantiated. Investigations can lead to policy and process change, training and disciplinary sanctions up to and including dismissal.
Reckitt has in place a comprehensive guideline detailing the process and responsibilities to investigate Speak Up cases.