"Do the right thing. Always.” It is at the heart of our compass. We expect each other to act responsibly and with integrity.
Our business code of conduct, policies and procedures, and training materials enable a safe and trusting environment with an open culture - where we all have the freedom to succeed.
But what do you do if you see, or suspect, a colleague or third party of doing something that you believe is wrong?
Reckitt has in place a “Speak Up” policy, which has been communicated globally to encourage the reporting of any non-compliance with Reckitt’s Code of Business Conduct. The Speak Up! Service offers all employees and third parties a confidential channel to report any potential – or actual - unethical, unlawful or unsafe practices which breach our company policies and go against our compass. These reports can be made online or via the telephone hotline and can be raised anonymously. You can access the Speak Up! Service here
Speak up cases
During 2019, Reckitt received a total of 468 Speak Up issues – 95% of these have been investigated and closed and the remaining cases are still under investigation and are expected to be closed during the first half of 2020. This was an increase of 65% in reports when compared to 2019. Of those 468 issues 64% of reporters chose to remain anonymous. Of the 468 issues reported 40% were found to be either partially or fully substantiated.
Reckitt has in place a comprehensive guideline detailing the process and responsibilities to investigate Speak Up cases.