Ethical behaviour
Our commitment to ‘Do the right thing. Always’, is central to everything we do, and, along with our values, it makes up our Compass. It guides us in acting responsibly and with integrity, in putting people first, in seeking out new opportunities, in striving for excellence and in building shared success with our stakeholders.
Ethical behaviour
DownloadOur pledges
Responsible marketing
We’re committed to responsible marketing and the ethical treatment of all our consumers’ data. We inspire trust by ensuring that our marketing is truthful, transparent and responsible, guided by best practice and established laws and standards.
Responsible consumer data principles
Our Responsible Consumer Data Principles set out our ethical standards for how we want to go above and beyond laws and regulations requirements.
Strengthening our processes to minimise risk
In 2022, we finished rolling out our enhanced third-party compliance risk management process. It tailors preliminary due diligence assessments to the third parties’ risk profile. This risk-based process allows us to focus on meaningful risks and on implementing targeted risk-mitigation actions.
Third-party screening is a part of our onboarding and contract negotiation process. Since rolling out the process in early 2022, we’ve assessed 11,947 third parties, screening 5,734 (50%) from an anti-bribery, trade sanctions, competition law and human rights perspective, and running further in-depth investigations on 430 (7%).
Strengthening our ethics and compliance programme
We took specific actions during the year to increase the maturity of, and maintain, our Ethics and Compliance programme.
Throughout 2022, we continued to raise awareness of our confidential Speak Up! service, which encourages employees and third parties to ask questions and raise concerns about misconduct. In 2022, we received 624 Speak Up! reports, with 417 cases meriting investigation.
We investigate issues promptly and independently. We investigated and closed most of the cases received during 2022, with some still under investigation, classing 53% as substantiated or partially substantiated.